Technical Support Engineer XWiki and Cryptpad

Role overview Provide technical support for two open-source products, helping users resolve issues and get their installations working effectively. The role combines customer communication with technical investigation, and offers opportunities to contribute to support processes in a remote-first environment.

Responsibilities - Respond to technical questions and investigate user-reported problems. - Diagnose issues by gathering details, reproducing problems, and identifying likely causes. - Explain solutions clearly and guide users through troubleshooting steps. - Coordinate with colleagues when an issue needs deeper technical attention. - Help improve support knowledge and practices by sharing recurring findings.

Requirements - Technical aptitude and an ability to investigate software problems methodically. - Clear written and verbal communication with users and teammates. - A patient, service-minded approach to helping people resolve issues. - Ability to work collaboratively and keep learning about the products being supported.

Benefits and work setup - Full-time, remote-first role open to candidates in France or Romania. - Health benefits and monthly remote team events, along with an annual company gathering. - A day off every two weeks and additional vacation days based on seniority.