IT Support Engineer

Role overview Provide onsite, second-level IT support for an office, resolving complex issues across employee accounts, devices, productivity tools, networking, and meeting-room technology. Alongside day-to-day support, improve workflows through automation so that common requests are handled more efficiently and reliably.

Responsibilities - Resolve escalated support issues involving identity and access, Mac and Windows devices, Microsoft 365, collaboration tools, and office networking. - Administer user accounts, groups, application access, and policies in Okta; manage devices through Kandji and Intune. - Maintain Microsoft 365 and Exchange settings, including licenses, mailboxes, groups, and mail flow. - Configure ticket queues, workflows, service targets, and request catalogs; maintain accurate hardware, software, and license inventories. - Support meeting-room and AV systems, Wi-Fi and network equipment, and coordinate with relevant teams and providers on access control and CCTV. - Improve onboarding, offboarding, access, asset, and ticketing processes; document procedures and help train support staff.

Requirements - Practical experience providing second-level IT support and troubleshooting workplace technology. - Experience with Okta, Mac and Windows device management, Microsoft 365, and Exchange administration. - Familiarity with ticketing workflows, office networking, video conferencing, and asset management. - Ability to follow issues through to a durable resolution, communicate clearly, and write useful documentation. - Fluent spoken and written English and Spanish. - Proficiency with tools including Slack, Zoom, Notion, macOS, and Windows.

Nice to have - Basic to intermediate AWS or Zscaler knowledge. - Experience with automation tools such as Tines or n8n, or scripting in PowerShell, Bash, or Python. - ITIL knowledge, ITSM experience, or familiarity with automated inventory processes. - Experience with vendor billing, invoice review, or contract administration.

Benefits and work setup The role provides onsite support for an office. Flexible working hours and workplace arrangements, plus an open vacation policy, are offered.