Field Service Engineer 2 - Colorado

Role overview Provide field engineering support for customer instrument systems across Colorado and Wyoming. The work centers on installing, upgrading, repairing, and maintaining equipment, while helping customers resolve technical issues and keep systems available. The engineer also coordinates with internal service and commercial teams to support customer success and effective service coverage.

Responsibilities - Install, upgrade, repair, and maintain instrument systems in the assigned territory. - Provide timely onsite technical assistance to customers and internal field colleagues, and support remote connections to instruments. - Assess and prioritize service requests, selecting an appropriate intervention to resolve issues and support customer satisfaction. - Maintain service documentation and follow standard procedures, business rules, and requirements for regulated environments. - Manage service-parts inventory and records to improve the likelihood of resolving issues on the first visit. - Coordinate with sales and marketing colleagues on new system placements, upgrades, customer leads, and contract renewals.

Requirements - At least two years of relevant field service experience. - Bachelor’s degree in electrical, electronics, mechanical engineering, or a related field, plus relevant experience; applicable military experience or equivalent may also qualify. - Willingness to travel within Colorado and Wyoming, with travel of up to 50% noted. - Working knowledge of optical alignment, robotics, electrical or electronic systems, and mechanical systems. - Strong troubleshooting, communication, time-management, and customer relationship skills; able to work independently and collaboratively. - Familiarity with genomics, sequencing applications, bioinformatics, laboratory practices, or lab safety.

Benefits and work setup - Field-based role with substantial travel and customer-site visits. - Listed US base salary range is $74,900–$112,300. The listing also describes variable cash compensation and benefits, including health coverage, retirement benefits, paid time off, and family-planning support.