(Senior) Privileged Access Management (PAM) Support Engineer (m/w/d) – CyberArk

Role overview

Operate and improve privileged access management services for global customer environments, with a focus on CyberArk. You will provide second- and third-level support and help keep privileged access dependable and secure, from account onboarding through incident resolution and platform upgrades.

Responsibilities

- Administer, operate, and troubleshoot CyberArk components, including Vault, PVWA, CPM, and PSM. - Manage privileged accounts and platforms, and onboard target systems. - Handle incidents and service requests, investigate root causes, and address issues proactively. - Coordinate integrations with infrastructure and application teams, and with external providers when needed. - Support patches, upgrades, and new CyberArk deployments. - Help enforce security policies and audit requirements, and maintain technical documentation.

Requirements

- Several years of practical CyberArk experience, particularly with PVWA, CPM, and PSM. - Experience working in Windows and Linux environments. - Strong analytical, troubleshooting, and log analysis skills. - Background in IT operations and the ability to manage communication with stakeholders. - Proactive, independent, service-oriented approach to customer support. - German at C1 level; English is an advantage.

Nice to have

- ITIL knowledge or certification.

Benefits and work setup

- Bulgaria-based role with on-site, hybrid, or remote options in Sofia, Varna, or Plovdiv. - Listed learning and culture offerings include technical training, language learning access, and regular company and team events; availability may vary by location and working arrangement.