(Senior) Privileged Access Management (PAM) Support Engineer (m/f/d) – CyberArk

Role overview Run and support privileged access management services, with a focus on operating CyberArk environments for client systems. The role covers platform administration, onboarding privileged accounts and target systems, incident resolution, integrations, and ongoing security and audit readiness.

Responsibilities - Administer and troubleshoot CyberArk components, including Vault, PVWA, CPM, and PSM. - Manage privileged accounts and platforms, and onboard target systems. - Resolve incidents and service requests, investigate root causes, and address issues proactively. - Coordinate integrations with infrastructure, application, and third-party teams. - Support patching, upgrades, and new CyberArk deployments. - Maintain technical documentation and help meet security and audit requirements.

Requirements - Several years of hands-on CyberArk experience, especially with PVWA, CPM, and PSM. - Experience working with Windows and Linux environments. - Strong troubleshooting, log analysis, and general analytical skills. - IT operations experience and the ability to work independently and proactively. - Clear communication, stakeholder coordination, and a service-focused approach. - German proficiency at C1 level; English is an advantage.

Nice to have - ITIL knowledge or certification.

Benefits and work setup - Remote work in Germany or hybrid/on-site work in Essen, Frankfurt, Karlsruhe, Munich, Oberhaching, or Stuttgart. - Listed benefits include flexible working hours, 30 days of annual leave, a public transport ticket contribution, learning programs, coaching, and sports membership. Benefits may vary by location and working hours.