Identity and Access Management Support Engineer (m/f/d)

Role overview

Support and administer identity and access management services for enterprise customers as part of a managed services team. The role combines day-to-day system administration with customer guidance on data interfaces, federated single sign-on configuration, ticket-based investigation, and delivery of routine service changes.

Responsibilities

- Administer customer IAM solutions within a service team. - Advise customers on requirements for central identity data interfaces. - Configure cloud applications for federated single sign-on with identity providers. - Investigate support tickets, diagnose issues, and communicate findings. - Implement service requests and standard changes.

Requirements

- A university degree in computer science or a comparable qualification. - Interest in complex enterprise identity and centralized user data management. - Strong analytical and problem-solving skills, with a customer-focused approach and clear communication. - Sound knowledge of databases and directory services. - Awareness of information security and data protection. - Professional spoken and written German and English.

Nice to have

- Experience with web technologies and protocols.

Benefits and work setup

- Hybrid or remote work from Germany; listed locations include Essen, Frankfurt, Karlsruhe, Munich, Oberhaching, and Stuttgart. - Flexible hours, a flexitime model, and 30 days of annual leave. - Listed benefits include mobility support, bicycle leasing, wellbeing coaching, a sports membership, and access to internal learning programs.