Remote job
Identity & Access Management Support Engineer (m/f/d) – SailPoint IIQ
Job details
About this role
Role overview
Provide advanced operational support for enterprise identity governance platforms built on SailPoint IdentityIQ. You will resolve incidents, maintain customized workflows and integrations, and improve service reliability and IAM processes for international customers.
Responsibilities
- Operate and support SailPoint IdentityIQ in complex, customized environments. - Handle second- and third-level incidents involving access, provisioning, and platform behavior. - Monitor system health and integrations, addressing risks to service stability. - Improve workflows, connectors, and provisioning logic; assist with upgrades and performance tuning. - Work with customers to refine IAM processes and increase the value of their systems. - Maintain documentation and help junior colleagues through knowledge sharing and mentoring.
Requirements
- Degree in computer science, information security, or a related discipline. - Several years of hands-on IAM experience, particularly with SailPoint IdentityIQ. - Strong analytical and troubleshooting skills, with clear customer-focused communication. - Sound knowledge of databases, directory services, and IT security practices. - Interest in solving complex enterprise identity and access management problems. - Fluent English.
Nice to have
- German language skills or SailPoint certification.
Benefits and work setup
- Barcelona-based or remote from Spain.