Senior Care Solutions Specialist

Role overview Help older adults and their families explore in-home, non-medical care by understanding their needs and explaining suitable service options. Alongside handling your own sales conversations, you’ll test new offerings, improve sales approaches, and coach consultants using insights from customer interactions.

Responsibilities - Handle inbound and outbound calls, with some email, chat, and text, to understand prospective clients’ needs and discuss care options. - Meet individual outreach, conversion, talk-time, and interaction-quality targets. - Pilot new services by presenting early concepts, collecting client feedback, and identifying what resonates. - Develop and refine sales playbooks and consultative approaches for different customer situations. - Share customer insights with sales leadership and partner with marketing, product, operations, and care coordination teams on improvements. - Coach peers and consultants on new products, messaging, and effective client conversations.

Requirements - Five or more years of phone-based sales or customer service experience, including inbound and outbound work. - Experience developing sales strategies or playbooks. - Strong empathy and communication skills, with the ability to build trust while guiding sales conversations. - Comfort working toward measurable goals in a performance-driven environment. - Remote-work experience, with effective time management and engagement with a virtual team.

Nice to have - A bachelor’s degree is preferred. - Experience in home care, healthcare, or services for older adults.

Benefits and work setup Full-time, hourly remote position with a regular schedule, evening and weekend availability, and a rotation covering every fourth weekend. The listed hourly range is $24.20–$28.85, with a variable bonus of $10,000–$15,000.