Care Solutions Associate - Part Time

Role overview Provide part-time administrative support for a team helping families explore in-home care for older adults. You’ll keep incoming inquiries organized, respond with care using established guidance, and make sure records and follow-ups are complete so the right people can act on each request.

Responsibilities - Triage shared email inboxes, voicemail messages, and service tickets; prioritize urgent requests and route issues that need additional input. - Reply to inquiries using approved templates, capture key details, and keep communication warm and professional. - Create and update client or lead records, log interactions, and assign follow-up tasks in a CRM. - Update forms and documentation, migrate older materials to current templates, and maintain accurate records across team systems. - Monitor scheduled appointments, provide complete hand-offs to local teams, and flag process friction or recurring request patterns.

Requirements - High school diploma or equivalent. - At least one year of administrative, customer service, or coordination experience; strong writing and organizational skills may substitute for direct experience. - Clear, empathetic written and verbal communication, with careful attention to detail. - Ability to prioritize a busy queue, follow decision trees and procedures, and recognize when to escalate an exception. - Proficiency with Google Workspace and comfort switching between multiple systems.

Nice to have - Experience with Salesforce or another CRM; shared inboxes or ticketing tools such as Freshservice or Zendesk.

Benefits and work setup - Part-time remote role, 19 hours per week, generally scheduled between 8 a.m. and 2 p.m. Monday through Friday; occasional evening or weekend coverage may be needed. - Hourly range: $17.55–$19.90.