Associate Member Advocate

Role overview Support people after they enroll in a health plan by answering questions, helping resolve enrollment or service issues, and explaining how to use plan benefits. This is a seasonal, unlicensed customer service role with both inbound and outbound calls, and a focus on clear guidance and member satisfaction.

Responsibilities - Take inbound calls from existing members about their plans, benefits, and available support services. - Verify new enrollments and complete follow-up tasks that help members get started with their plans. - Investigate and resolve questions or issues involving members and insurance carriers. - Make outbound calls using a dialer to follow up on enrollment and help members use their benefits. - Use on-screen scripts and computer tools to find plan information, answer questions, and record interaction notes and outcomes accurately. - Handle a busy call queue while managing multiple tasks and maintaining a helpful, professional manner.

Requirements - Previous customer service experience; call center experience is preferred. - Clear communication, interpersonal, and organizational skills, with a strong customer focus and integrity. - Ability to manage high call volumes, switch between tasks, and use a dialer and other computer applications. - Comfort using desktop computers, web browsers, and office productivity software. - Reliable, hardwired home internet with at least 50 Mbps download and 10 Mbps upload. - Availability for shifts between 5:00 a.m. and 6:00 p.m. Pacific Time, including weekends, with extended hours or overtime during the annual enrollment period.

Benefits and work setup The temporary assignment is scheduled to end December 8, 2026, and pays $22 per hour through a staffing vendor. Training and support are provided. Weekend availability and additional hours may be needed during the October 15–December 7 enrollment period.