Representative II, Reorder Status & Demand Generation

Role overview Handle customer phone support for order management, helping customers place orders and resolve questions from order status to returns. The work is high-volume and follows established procedures, with service provided across U.S. time zones. The stated schedule is Monday through Friday, either 8:30 a.m.–5:00 p.m. or 9:30 a.m.–6:00 p.m. Pacific time.

Responsibilities - Respond to customer questions about orders, pricing, products, discrepancies, complaints, and returns. - Process customer purchase orders and reorder requests. - Research order issues and coordinate resolutions. - Follow service procedures, confidentiality requirements, service levels, and performance measures. - Adapt to changing assignments and identify ways to improve processes. - Support onboarding for new team members.

Requirements - A high school diploma, GED, or equivalent experience is preferred. - One to three years of relevant experience is preferred. - Experience in a fast-paced, high-volume call center is preferred. - Healthcare experience and prior order or reorder entry experience are preferred.

Benefits and work setup The listed estimated pay range is $15.75–$18.50 per hour; the role is not bonus eligible. Benefits include medical, dental, and vision coverage, paid time off, retirement savings, health and flexible spending accounts, disability coverage, paid parental leave, and work-life resources.