Customer Support Engineer

Role overview Help customers diagnose and resolve technical issues with enterprise and cloud data platforms. You’ll handle cases involving configuration, security, integrations, and clusters, keeping customers informed and coordinating with internal teams to reach timely resolutions. The role is based in the Pacific time zone.

Responsibilities - Respond to customer inquiries by chat, email, or calls and work within defined service-level timeframes. - Investigate and resolve issues across platform configuration, security, integrations, and clusters. - Coordinate with engineering on escalated problems and manage them through to a good customer outcome. - Work with pre-sales and post-sales colleagues to support customer satisfaction and consistent service. - Contribute to customer-facing self-service documentation. - Take part in ongoing technical learning, team training, and development.

Requirements - Strong communication skills and ability to work effectively in a fast-paced support environment. - Practical troubleshooting experience with complex systems and willingness to learn across a broad technology stack. - Technical familiarity with Linux, SQL or database concepts, and one or more of SQL, Java, Python, or Bash. - Knowledge of relevant areas such as distributed data systems, containers, cloud platforms, security, or authentication and authorization.

Nice to have - Experience with Hadoop, data lakes, Spark, Docker, Kubernetes, or AWS, Azure, and GCP. - Familiarity with LDAP, OAuth 2.0, SSL/TLS, and complex Java codebases.

Benefits and work setup - Pacific time zone location requirement. - U.S. pay range of $95,000–$125,000, with the final package based on skills, experience, education, training, and work location. - Equity grants and benefits, including flexible paid time off.