Manager, WFM Transformation

Role overview

Lead product management across an enterprise product area, turning customer, associate, and business needs into product strategy and delivered improvements. The role balances portfolio planning and delivery oversight with coaching product managers and coordinating cross-functional teams.

Responsibilities

- Align product plans, features, and dependencies across teams; define priorities in light of business goals and user needs. - Research user workflows and pain points to identify opportunities to improve experiences and reduce process waste. - Shape product vision and roadmaps, define epics, and assess the expected business value of proposed changes. - Set goals and metrics, review results, and recommend product refinements based on what is learned. - Prioritize incoming requests, review solutions for alignment and quality, remove delivery obstacles, and keep leaders informed. - Coach and develop product managers, support effective team collaboration, and manage stakeholder expectations.

Requirements

- Bachelor’s degree or equivalent in a relevant field of study. - Five to seven years of relevant work experience, including product management in a modern software development environment and oversight of multiple products. - Experience with agile product practices, including extreme programming principles such as paired programming, test-driven development, and continuous deployment. - Ability to create and prioritize epics and user stories, conduct user research, and use metrics to assess product value. - Strong communication and influencing skills across technical and business audiences, with experience balancing stakeholder needs and workloads. - Experience guiding junior product managers and managing team members’ development.

Benefits and work setup

- Overnight travel is typically 5%–20% of the time. Work is primarily in a comfortable indoor setting, with most time spent seated and occasional movement.