Technical Account Manager, EMEA

Role overview This Technical Account Manager role supports large enterprise customers across the EMEA region throughout the full post-sale lifecycle. The position blends customer success, technical advisory, and project leadership, with a focus on helping organisations unlock value from a composable customer data and AI-driven marketing platform. It suits someone who enjoys deep technical conversations while remaining accountable for retention and expansion outcomes.

Responsibilities - Own retention and expansion goals for a portfolio of the largest enterprise accounts. - Partner with Sales to strategise on increasing platform adoption across large organisations. - Deliver structured, well-managed onboarding experiences through disciplined project management. - Provide proactive technical guidance and best-practice advice across the full product suite. - Collaborate with Support, Engineering, and other teams to resolve technical escalations. - Surface recurring customer use cases and platform gaps to Engineering to inform product direction.

Requirements - 5+ years in a client-facing and/or technology-focused role combining business and technical skills. - Track record managing technical projects with a customer-first, empathetic approach. - Strong project management and communication abilities. - Capacity to learn new technologies quickly and reason about complex systems such as SQL, databases, APIs, and reporting tools. - Solid troubleshooting and problem-solving skills with a drive to keep sharpening technical depth. - Comfort collaborating cross-functionally and navigating tight deadlines or unexpected roadblocks.

Benefits and work setup - Meaningful equity compensation in the form of ISO options, with early exercise and a 10-year post-termination exercise window.