Service Assurance Technician

Role overview Help maintain reliable network services by diagnosing faults, coordinating incident response, and supporting customers through resolution. The role spans a global service provider network, with work that includes device configuration, service migrations, escalation handling, and preventive improvement.

Responsibilities - Provide break/fix support and drive network incidents through to resolution. - Validate services, troubleshoot faults, and manage escalations. - Coordinate with customers, vendors, and internal teams to resolve service problems. - Configure network devices and assist with service migrations. - Identify recurring issues and help implement actions to prevent them. - Keep technical records and customer updates accurate, and follow operational procedures.

Requirements - At least two years of experience in telecommunications, a service provider, or a similar environment. - Strong network troubleshooting and fault-diagnosis skills. - Understanding of BGP, OSPF, IS-IS, and EIGRP routing protocols. - Knowledge of Layer 2 technologies such as VLANs, STP, and LACP. - Familiarity with MPLS, L2VPN, and L3VPN services. - Strong customer service, communication, and problem-solving abilities.

Nice to have - Experience with Cisco IOS and hardware, Juniper JUNOS, SD-WAN, security, or SASE. - Relevant certifications such as CCNA, JNCNA, Fortinet FCA, or Palo Alto PCNSA/PCCSA. - Experience in a network operations center or service operations team.

Benefits and work setup Remote work with an extended business-hours schedule. The team emphasizes collaboration across product, engineering, and operations, along with technical ownership and continuous improvement.