IT Field Operations Engineer

Role overview

This mid-level field IT role supports end-user technology and core infrastructure across multiple business locations, including offices, retail sites, manufacturing facilities, warehouses, and active construction sites. The position serves as a reliable escalation point for routine and moderately complex technical issues, takes ownership of assigned systems, and helps drive infrastructure projects and improvements.

Responsibilities

- Independently troubleshoot, install, configure, and repair PCs, laptops, point-of-sale systems, receipt and label printers, iOS devices, VoIP phones, and related end-user technology. - Support and maintain server environments, Windows Server infrastructure, switches, firewalls, wireless access points, IoT devices, ISP circuits, and structured cabling. - Monitor, prioritize, and resolve incidents and service requests through a helpdesk platform, responding to alerts from monitoring tools and acting as an escalation resource for less-experienced team members. - Coordinate assigned portions of infrastructure upgrades, site openings, remodels, equipment refreshes, and new technology deployments. - Create and maintain technical documentation, support procedures, diagrams, and knowledge-base articles while reinforcing standards for security, change control, and customer communication.

Requirements

- High school diploma or equivalent required; associate's or bachelor's degree in IT or a related field preferred. - 3+ years of progressively responsible experience in IT operations, infrastructure support, field services, or systems administration. - Working knowledge of end-user devices, retail point-of-sale systems, Windows environments, server and network infrastructure, monitoring platforms, and IT service management practices. - Ability to independently troubleshoot moderately complex hardware, software, server, network, and connectivity issues, including copper Ethernet and single-mode fiber. - Strong written and verbal communication skills, with the ability to organize work, manage multiple priorities, and operate with limited day-to-day supervision. - Valid driver's license, ability to pass state cannabis licensing requirements including federal background checks, and willingness to travel up to 40% with occasional last-minute trips, plus on-call, weekend, and holiday rotations.

Physical requirements

- Ability to lift and carry up to 50 pounds, climb ladders, use hand tools, and work in environments that may be hot, cold, dusty, noisy, or temporarily without standard facilities.

Benefits and work setup

- Remote role with up to 40% travel. - Pay range of $75,000–$90,000 USD, with potential eligibility for a discretionary annual incentive program.