Solutions Engineer | East Coast | Remote

Role overview As a customer-facing solutions engineer, you’ll help prospective and existing customers understand how an observability platform can address their technical needs. You’ll partner with sales on evaluations and opportunities, while sharing customer feedback with product and engineering teams. The role is remote and aimed at candidates based on the East Coast.

Responsibilities - Lead technical conversations with customers and support sales opportunities with product knowledge and credible technical guidance. - Present product capabilities and deliver demonstrations, hands-on enablement, and technical evaluations. - Identify customer needs and shape product discussions around their problems. - Share feedback on product experience and the competitive landscape with internal teams. - Create or improve enablement materials such as documentation, articles, videos, and presentations.

Requirements - At least five years of technical pre-sales experience; familiarity with open-source technology, metrics, or monitoring is especially relevant. - Strong written and verbal communication skills for working with customers and distributed colleagues. - Ability to explain technical product value clearly and handle varied work with sound judgment. - Enjoy solving technical problems and developing creative solutions for customers. - Comfortable collaborating across an international, remote-first team.

Benefits and work setup - Fully remote work in a global team, with in-person onboarding. - 30 days of annual leave, including three scheduled shutdown days, subject to local requirements. - Equity awards and opportunities for career development.