Senior Product Designer, Knowledge Graph | USA | Remote

Role overview Design the experiences that help engineers and operations teams understand how services, infrastructure, and databases relate to one another. The work spans a knowledge graph, an entity catalog, and tools for investigating root causes, turning complex and changing telemetry into clear, role-aware workflows that support faster incident resolution.

Responsibilities - Create intuitive ways to explore system relationships and make complex information easier to understand. - Use research and product data to shape clear experiences for different audiences and user needs. - Partner with product, engineering, technical writing, go-to-market, and design colleagues to plan and deliver improvements. - Balance customer needs, business goals, and technical constraints; document user problems, design decisions, trade-offs, and feature details. - Conduct research and contribute to qualitative and quantitative studies with customers and user communities. - Support the design organization by sharing expertise, mentoring peers, and contributing to team practices.

Requirements - At least seven years of relevant product design experience, including work on B2B or enterprise software. - Strong ability to simplify complex information and design for technical users or other specialized audiences. - Research skills and experience translating user evidence into product decisions. - Clear communication, collaboration, and facilitation skills for a distributed, cross-functional environment. - Ability to work independently, prioritize for impact, and navigate technical and business trade-offs.

Benefits and work setup - Remote role based in the United States; East Coast time zones are preferred, with other US time zones considered. - Distributed design and R&D teams, with an emphasis on proactive communication and collaboration.