Solutions Architect

Role overview A customer-facing solutions architecture role acting as the technical bridge between an AI-powered customer interaction platform and its enterprise clients. You'll design integration architectures, lead proof-of-concept engagements, and ensure customers realize maximum value from the product. The position is based in New York, NY or remote within the US, full-time, with up to 25% travel for on-site engagements.

Responsibilities - Partner with sales teams during pre-sales cycles to scope technical requirements and shape solution designs - Lead proof-of-concept and pilot implementations for enterprise prospects - Design integration architectures connecting platform products to customer ITSM, CRM, and telephony systems - Produce technical documentation, reference architectures, and best-practice guides - Relay field insights and customer feedback to product and engineering teams

Requirements - 5+ years of experience in solutions architecture, sales engineering, or technical consulting - Strong understanding of cloud architecture, APIs, and common enterprise integration patterns - Experience with ITSM platforms such as ServiceNow or Jira, or with contact center technologies - Ability to explain complex technical concepts to both engineers and executive audiences

Nice to have - Experience with conversational AI, NLP, or voice platforms - Cloud certifications in AWS, GCP, or Azure - Background in customer support or IT operations