Sr Program Manager - Software Solutions & Business Process

Role overview Lead global, cross-functional programs that shape how software, digital, subscription, and hybrid healthcare offerings move from product introduction into operational delivery and ongoing support. This is a business-led supply chain and process transformation role, connecting physical products with digital fulfillment while working with technology teams to enable scalable capabilities. The work runs from process design and readiness through implementation, adoption, and stabilization.

Responsibilities - Manage program scope, plans, milestones, dependencies, risks, resources, governance, decisions, and implementation across supply chain, manufacturing, commercial, product, and digital teams. - Design end-to-end operating processes spanning product introduction and design transfer, planning, manufacturing readiness, order management, fulfillment, installation, billing, service, and lifecycle support. - Define how physical products and digital elements—such as subscriptions, licenses, entitlements, inventory, and master data—work together in customer delivery. - Lead readiness and process changes for software subscriptions, hybrid market orders, digital inventory, and foundational digital operations. - Set roles, decision rights, controls, handoffs, training, and adoption plans; establish measures for delivery, accuracy, cycle time, quality, and financial readiness. - Identify process gaps and root causes, drive continuous improvement, resolve cross-functional barriers, and communicate progress and risks to senior stakeholders.

Requirements - Bachelor’s degree in supply chain, operations, industrial engineering, business, engineering, or a related area, or equivalent experience. - At least 8 years of progressive experience in program management, supply chain, manufacturing, operations, or business process transformation. - Track record leading complex cross-functional programs through process definition, implementation, and stabilization in a global or matrixed organization. - Experience improving end-to-end operational processes such as product introduction, planning, fulfillment, service, or lifecycle support. - Ability to establish governance, manage roadmaps and dependencies, use operational measures, and translate business needs into process requirements with technology partners. - Strong communication, problem-solving, and stakeholder influence skills, including the ability to drive decisions with senior leaders.

Nice to have Experience with software, digital, subscription, SaaS, or hybrid offerings; healthcare or another regulated industry; ERP or subscription management processes; or Lean, Six Sigma, project management, or change management training.

Benefits and work setup Professional development and competitive compensation are described. Relocation assistance is not provided. The opening is limited to people already authorized to work in the United States; employment visa sponsorship is unavailable.