Senior Salesforce Administrator

Role overview

This role owns the day-to-day health, configuration, and evolution of a Salesforce platform that supports a global commercial organization. It is a hands-on build position focused on clean automation, sensible permissions, and safely shipped changes, partnering with stakeholders across Sales, Marketing, Customer Success, and Finance to translate requirements into scalable declarative solutions.

Responsibilities

- Build and maintain Salesforce configuration across Flow, validation rules, approval processes, assignment rules, custom objects and fields, record types, page layouts, dynamic forms, Lightning pages, apps and actions, mobile administration, custom settings, reports, and dashboards.

- Manage user and license administration, including setup and deactivation, roles, profiles, permission sets, public groups, org-wide defaults, and sharing rules.

- Improve data quality through duplicate and validation rules, automation, regular audits, and bulk data operations using tools such as Data Loader.

- Administer connected go-to-market applications and integrations, troubleshooting sync issues, supporting users and licensing, and escalating to vendors when needed.

- Serve as the escalation point for complex issues spanning Flow, automation, integrations, and data, diagnosing root causes and implementing permanent fixes.

- Run proactive platform maintenance, including seasonal release readiness, security and permission audits, Health Check remediation, technical debt cleanup, and retirement of unused configuration.

- Maintain technical documentation and contribute to the platform roadmap by sizing requests, surfacing trade-offs, and flagging downstream costs of quick wins.

Requirements

- 5+ years of hands-on Salesforce administration experience, with significant time in Sales Cloud; Service Cloud or Experience Cloud exposure is a strong plus.

- Salesforce Certified Administrator required; Advanced Administrator and/or Platform App Builder strongly preferred.

- Deep declarative expertise with Flow as a primary tool, plus working knowledge of when a problem calls for Apex.

- Working knowledge of security and sharing architecture, including roles, profiles, permission sets, org-wide defaults, sharing rules, and field-level security.

- Hands-on data management experience with Data Loader or similar, including bulk imports, upserts, deduplication, mass updates, and migrations.

- Comfort with SOQL, report building, Salesforce APIs, connected apps, integration users, and source-driven deployment tooling in a multi-sandbox environment.

Nice to have

- Service Cloud and Experience Cloud or Partner Community experience. - Familiarity with iPaaS platforms such as Workato. - Ability to read Apex and understand triggers. - Experience supporting Sales, Marketing, Customer Success, or Partner teams in a revenue or go-to-market systems environment.

Benefits and work setup

- Health, dental, and vision coverage with multiple plan options, including 100% employee coverage on health/dental and vision insurance. - Incentive stock options and a 401(k) match. - Generous paid time off, company holidays, and parental leave. - Professional development, wellbeing, and business expense stipends. - Remote-friendly culture with home-office equipment support.