Solutions Engineering Team Lead

Role overview

Lead and grow an enterprise solutions engineering team supporting prospective and current merchants across North America. The role combines people leadership with hands-on participation in sales opportunities, helping the team improve its technical sales impact, support successful onboarding, and contribute to merchant retention. Two team leadership positions are described, aligned to Eastern and Pacific time zones.

Responsibilities

- Lead, develop, and expand a team of enterprise solutions engineers. - Build a collaborative team culture focused on sound technical selling, accountability, and long-term merchant outcomes. - Partner with Sales to refine how solutions engineers engage in opportunities and improve deal effectiveness. - Identify prospective merchants suited to the platform and ways to extend the team’s impact. - Build relationships across sales, onboarding, product, and other technical teams while representing merchant needs. - Coach team members, improve onboarding and career development, and contribute directly to sales opportunities to stay close to the work.

Requirements

- Experience building and leading effective teams. - Strong technical background, with success in engineering, sales, research and development, or customer-facing technical work. - Experience as a solutions engineer or working closely with solutions engineering teams. - Ability to use performance measures to guide coaching and team development. - Strong stakeholder management and cross-functional collaboration skills. - Confidence discussing technical approaches, product roadmaps, partner ecosystems, competitors, and common enterprise integration challenges. - Interest in pre-sales work and close partnership with sales teams.