Post-Sales Solution Architect (LatAm)

Role overview Guide customers through the technical onboarding of software integrations, from early architecture decisions to go-live validation. You will work directly with customer engineering and product teams, translating requirements into robust implementations while connecting customer feedback with internal product and engineering teams.

Responsibilities - Advise prospective and existing customers on deployment architecture and integration practices. - Assess customer technical environments and recommend approaches using APIs, webhooks, and mobile or web SDKs. - Test integrations end to end before launch, checking security requirements, compliance flows, and edge cases. - Diagnose and resolve API payload, connectivity, and other integration issues. - Share recurring customer feedback and platform limitations with product and engineering teams. - Improve onboarding resources by contributing integration guides, code examples, and internal documentation.

Requirements - At least two years in a customer-facing technical role involving software architecture or third-party integrations, such as solutions engineering, technical integration, or advanced support. - Strong knowledge of REST APIs, JSON payloads, and SQL for querying and validating data. - Experience testing APIs with tools such as Postman or curl, and debugging web applications with browser developer tools. - Ability to write or adapt Python or Java scripts for testing, automation, or troubleshooting. - Familiarity with HTML and CSS for diagnosing frontend or embedded-widget issues. - Experience querying logs and monitoring systems, including Kibana or the Elastic Stack, and professional fluency in English, Portuguese, and Spanish.

Benefits and work setup Remote-first work with flexible hours and optional office or coworking access in some locations. Time off includes a birthday holiday, 10 personal days annually, seven sick days without paperwork, and additional time around Christmas and New Year. Compensation is market-benchmarked and varies by confirmed work location.