MSC Technical Account Manager (Req #1462)

Role overview

Own the post-sales service relationship for enterprise customers using managed cloud and data-center services. The Technical Account Manager acts as a customer advocate and trusted technical advisor, guiding onboarding, ongoing service delivery, adoption, and executive reviews. The work combines relationship management, technical coordination, issue resolution, and communication of service value to both operational teams and leadership.

Responsibilities

- Lead monthly and quarterly service reviews that align technical delivery with customer business goals. - Manage service onboarding by clarifying objectives, coordinating implementation, and documenting ongoing support operations. - Take responsibility for the customer experience across assigned accounts, including service value, issue management, escalations, and resolution. - Build trusted relationships and develop strong knowledge of the managed services being delivered. - Identify opportunities to improve regional procedures, reporting, and service operations, and propose practical solutions. - Visit customers for executive briefings as needed, with travel of up to 25%.

Requirements

- At least three years in a customer-facing relationship-management role; experience in technical account management, customer success, professional services, or sales engineering is relevant. - At least three years working with enterprise data-center and/or cloud environments, including business-critical application support. - Bachelor’s degree in computer science, engineering, or a related field, or equivalent technical experience. - Strong communication, presentation, project-management, and problem-solving skills, with the ability to build partner relationships. - Able to explain technical issues and their business impact to technical, nontechnical, and executive audiences. - Able to manage multiple priorities, assess urgency, develop action plans, and lead discussions about critical issues. - Must be based in the United States to support periodic customer visits.

Nice to have

- ITIL, PMP, PMI, or Six Sigma certification.

Benefits and work setup

- Expected base salary range is $130,000–$160,000 per year; compensation may vary based on location, skills, knowledge, and experience. - The total package may include commissions, discretionary bonuses, medical and other benefits, 401(k) eligibility, and paid time off. Specific plan details are provided during the offer process.