VP Product & Product Operations

Role overview A senior leadership role responsible for steering both platform product strategy and product operations for an immigration case management platform. The position blends a strategic platform product leader with an operations builder, ensuring the organization ships predictably while scaling a shared technical foundation that powers multiple product lines.

Responsibilities - Own product strategy and roadmap for a core platform covering shared services, data models, and workflow engines, including build-vs-buy and integration decisions. - Partner with architecture and engineering leadership on technical direction, prioritizing platform investments versus product-line-specific builds. - Run governance forums and architecture review boards to triage competing demands and define platform health metrics such as reliability, extensibility, reuse, and technical debt. - Design and run product operations frameworks including planning cadences, OKR setting, release management, and PRD/RFC templates. - Define and track operating metrics (velocity, cycle time, roadmap predictability, adoption, NPS/CSAT) and report progress to executive stakeholders. - Manage and mentor a cross-functional team of product managers and operations staff in a matrixed organization alongside engineering, design, and analytics.

Requirements - 12+ years in product management with several years in a senior or VP-level leadership role, ideally spanning platform product and product operations. - Demonstrated success designing and running product operations frameworks inside a matrixed organization. - Track record owning a platform or shared-services product line, including build-vs-buy and prioritization calls made jointly with engineering leadership. - Strong analytical skills with the ability to define success metrics, analyze performance data, and translate findings into roadmap trade-offs. - Excellent executive communication and stakeholder management skills with a track record of building consensus across product, engineering, design, and go-to-market teams. - Bachelor's degree required; MBA or equivalent experience preferred.

Nice to have - Experience in SaaS platforms serving regulated or compliance-sensitive domains such as legal tech, immigration, HR tech, GRC, or fintech.

Benefits and work setup - Annual salary range of $225,000–$250,000. - Remote position within the United States.