Solutions Engineer (Remote - Midwest)

Role overview A remote pre-sales engineering role supporting a sales organization selling an observability and application performance management platform. The position blends deep technical expertise with customer-facing storytelling, helping prospects understand how advanced monitoring and AI-driven insights can address their operational pain points. The role is remote but requires residence in or near the Twin Cities or Green Bay, WI area, with up to 30% travel for on-site engagements and events.

Responsibilities - Deliver tailored product demonstrations that translate technical capabilities into clear business value for prospects and existing customers. - Lead proof-of-concept engagements end to end, including setup, execution, and outcome reporting, both remotely and on-site. - Partner with account executives to uncover new opportunities and expansion paths within existing accounts. - Present platform vision and strategy to executive audiences, including C-suite stakeholders. - Respond to RFIs and RFPs, and provide technical guidance across the discovery, evaluation, and proposal stages of the sales cycle. - Represent the company at trade shows, partner events, and marketing activities, including on-stage presentations and demonstration booths. - Act as a trusted technical advisor for channel partners and relay customer feedback to product management.

Requirements - Bachelor's degree in Computer Science or equivalent education/experience. - At least 5 years of hands-on experience with observability or application performance management technologies. - Proficiency with web technologies such as HTML, CSS, and JavaScript. - Working knowledge of programming or scripting languages such as Java, .NET, PHP, Go, or Node.js, plus database fundamentals. - Strong understanding of Windows and Linux operating systems. - Familiarity with DevOps or SRE practices, cloud platforms (AWS, Azure, or GCP), and modern infrastructure including containers, Kubernetes or OpenShift, serverless, and CI/CD pipelines. - Experience with automation tools such as Ansible, Puppet, or Terraform. - Excellent communication, presentation, and cross-functional collaboration skills; ability to manage multiple projects simultaneously.

Nice to have - Prior solutions engineering or technical pre-sales experience supporting enterprise software sales. - Ability to troubleshoot complex technical issues and guide customers to a working outcome.

Benefits and work setup - Remote position with a residency requirement in or near the Twin Cities or Green Bay, WI. - Base salary range of $130K–$160K with a 75/25 on-target earnings structure. - Unlimited personal time off, employee stock purchase plan, medical and dental benefits, and a company-matched 401(k) plan.