Solutions Engineer (Remote - Chicago)

Role overview This customer-facing solutions engineering role supports technical sales for an observability platform. You will help prospects and customers evaluate solutions through demonstrations, proof-of-concept work, and architecture discussions, while translating technical capabilities into business value. The position is fully remote for someone living in or near Chicago, with travel of up to 30%.

Responsibilities - Partner with sales teams to identify new opportunities and expand existing accounts. - Lead technical evaluations and contribute to proof-of-concept planning, delivery, and cloud architecture discussions. - Deliver product demonstrations at customer meetings, trade shows, and marketing events, including presentations to senior executives. - Guide customers through discovery, solution evaluation, and proposal stages, troubleshooting issues to reach workable outcomes. - Build trusted relationships with customers and channel partners, and share customer feedback with product teams. - Coordinate across sales, services, customer success, marketing, and other technical teams; manage multiple opportunities at once.

Requirements - Bachelor’s degree in computer science, or equivalent education or experience. - At least five years of experience in observability or application performance management. - Experience in solutions engineering or another technical, customer-facing role. - Strong communication and presentation skills, including the ability to explain technical value in business terms. - Ability to troubleshoot technical problems, manage several projects, collaborate across teams, and adapt to change. - Willingness to travel up to 30% and live in or near Chicago.

Nice to have - Familiarity with web technologies, programming or scripting languages, and databases. - Knowledge of Windows and Linux, cloud platforms such as AWS, Azure, or GCP, and DevOps or site reliability practices. - Experience with containers, Kubernetes or OpenShift, serverless systems, CI/CD pipelines, or infrastructure automation tools.