Director of Information Technology

Role overview Lead global IT service delivery and systems administration across multiple offices. The role combines hands-on operational ownership with team development and process improvement, working across employee support, security, workplace technology, and business continuity.

Responsibilities - Oversee help desk operations, ticketing, device provisioning, SaaS administration, access management, and employee onboarding and offboarding. - Set and maintain response and resolution targets, handling issues directly where possible and improving service reliability. - Coordinate with People and Security to prepare accounts and equipment for new hires, define role-based access, and identify unapproved software use. - Manage suppliers and office infrastructure needs, including networking, audiovisual systems, and office moves or buildouts. - Create support documentation, standard procedures, and self-service resources; introduce automation to reduce routine requests. - Lead and develop a small distributed IT team, coordinating with workplace and business operations partners on continuity.

Requirements - Experience leading IT across multiple markets or locations. - A record of shifting support from reactive ticket handling to proactive, service-level-driven operations. - Practical experience with employee lifecycle processes, device and mobile-device management, and access provisioning. - Supplier management experience covering office infrastructure, audiovisual systems, networking, or workplace projects. - Ability to establish support processes and documentation, communicate clearly, and take visible ownership of IT issues.

Nice to have - Experience applying AI or workflow automation to IT service management. - Experience supporting teams across North America, Europe, and Asia-Pacific. - Familiarity with ITIL or a similar service management framework.