Field Services Representative

Role overview Provide on-site technical support for users and network services at a university campus. The work combines hands-on device setup and repair, help desk ticket management, account administration, and basic connectivity troubleshooting, with an emphasis on responsive service and clear follow-through. The role may also support campus events, installations, and outage response.

Responsibilities - Respond to user requests and outages, manage tickets, track escalations, and schedule on-site appointments within service targets. - Configure, install, image, and support computers, peripherals, and systems running Windows or macOS, with possible Linux support. - Administer user accounts and equipment for onboarding and departures, including cloud productivity services and access systems. - Troubleshoot basic LAN and Wi-Fi connectivity, VoIP, and locally installed applications; coordinate vendor warranty support. - Maintain equipment inventory, prepare devices for deployment, monitor equipment alarms, and produce reports and documentation. - Provide user training and assist with campus moves, conferences, special events, and installation activities.

Requirements - Experience equivalent to a Level II help desk technician, including one to three years supporting Windows or Mac hardware and software. - One to three years of help desk work in a medium or large environment. - Familiarity with Microsoft Office, email and collaboration services, remote support, and ticketing workflows. - Understanding of directory accounts, security groups, file permissions, and established technical procedures. - Ability to maintain a valid driver’s license and meet the physical demands of site work, including lifting equipment up to 75 pounds. - Availability for occasional after-hours, weekend, or holiday response and travel for training or project support.

Nice to have - ServiceNow, Google Workspace, video conferencing, streaming, or audio-video support experience. - Basic knowledge of TCP/IP, DHCP, DNS, Wi-Fi, LAN, and VoIP. - An IT-related associate degree or certifications such as A+, Network+, or comparable credentials.

Benefits and work setup Full-time, campus-based work. The listing states hourly pay of $25–$30, an annual bonus, paid leave, learning opportunities, and benefits.