Senior Customer Success Manager- West

Role overview Guide industrial customers through their post-sale relationship with cybersecurity products and services. The Senior Customer Success Manager helps clients adopt solutions, define measurable outcomes, and connect security capabilities with operational priorities, while protecting retention and identifying account risks.

Responsibilities - Serve as the primary post-sale contact for a portfolio of customer accounts. - Build customer relationships and agree on success measures tied to business and operational outcomes. - Develop and carry out plans for onboarding, adoption, satisfaction, and ongoing value realization. - Monitor account health and retention indicators, identify technical or commercial risks, and coordinate recovery plans or escalation. - Maintain detailed account records and notes in customer systems. - Work with sales, technical account management, professional services, intelligence, and support teams to provide a coordinated customer experience.

Requirements - At least three years in customer success, account management, or a related role in cybersecurity, enterprise software, or industrial markets, including renewal management. - Strong communication, presentation, and relationship-building skills, including confidence working with senior stakeholders. - Familiarity with cybersecurity and the ability to connect it to business outcomes. - Ability to work independently in a remote-first setting. - Willingness to travel about 25%.

Nice to have - Familiarity with industrial control systems, operational technology security, or critical infrastructure environments.

Benefits and work setup The role is remote-first and covers Western North America. The listed package includes $140,000 on-target earnings, equity, and a comprehensive benefits plan.