Regional Support Manager, Northern Europe

Role overview Drive technical adoption and customer success for software and device solutions across public safety and adjacent sectors in Northern Europe. You will serve as a hands-on technical partner, helping customers deploy, integrate, troubleshoot, and get ongoing value from their systems.

Responsibilities - Maintain working expertise across the product ecosystem and customer deployments. - Act as the technical liaison among customers, internal teams, and delivery partners. - Follow up on customer requests and manage support tickets and equipment returns through resolution. - Coordinate regular customer check-ins and collaborate with sales colleagues to support existing accounts. - Troubleshoot issues across software, networks, configuration, and infrastructure. - Facilitate integrations with customer platforms, including installation and commissioning. - Proactively identify ways to improve customer adoption and loyalty.

Requirements - Fluent written and spoken Dutch and English. - Technical knowledge of enterprise networking, including TCP/IP, routing, switching, DNS, DHCP, VPNs, firewalls, and connectivity troubleshooting. - Familiarity with SaaS, cloud applications, APIs, identity and authentication, and enterprise software administration. - Knowledge of Windows environments, directory services, endpoint management, and integration patterns. - Strong customer partnership skills, with the ability to work across organizational levels and follow issues through to completion. - Proficiency with office, CRM, and collaboration tools. - Legal eligibility to live in the territory and travel internationally as needed.

Benefits and work setup Remote work when not visiting customers. Travel may reach approximately 40%, within the country and across Benelux, the Nordic countries, and the Baltics.