Consumer Engagement Representative

Role overview Support enrollment, education, and engagement for customer groups by helping people understand available benefits and use relevant resources. This is a structured, closely guided customer support role involving routine administrative work and a blend of inbound and outbound calls, averaging 30 to 50 per day.

Responsibilities - Handle inbound and outbound calls to support enrollment and customer engagement. - Explain benefit offerings and direct callers to appropriate resources. - Identify opportunities to educate customers and encourage use of available services. - Complete routine administrative, operational, and clerical tasks accurately. - Navigate multiple systems and resolve basic technical issues while assisting callers.

Requirements - Customer service experience in a phone-based environment. - Intermediate proficiency with Microsoft Word, Excel, Outlook, and PowerPoint. - Ability to work across multiple systems and troubleshoot basic technical difficulties remotely. - Availability for required weekday training between 10 a.m. and 7 p.m. Eastern Time. - Ability to work 40 hours weekly within an 8 a.m. to 8 p.m. Eastern schedule; alternate 8-hour or 10-hour patterns may be available with leadership approval.

Nice to have - At least one year of experience supporting customers in a high-volume call center. - An associate or bachelor’s degree, sales experience, or fluency in spoken and written Spanish.

Benefits and work setup Remote work is available to people located in Arizona, Florida, Indiana, Ohio, Tennessee, or Texas. A quiet, dedicated workspace and internet service with at least 25 Mbps download and 10 Mbps upload are required. Telephone equipment is provided. The 40-hour role includes a performance-based bonus opportunity and benefits such as health coverage, retirement savings, and paid leave.