Customer Support Specialist | Travel | Remote

Role overview Support travelers with booking questions and service issues in a remote customer support role. You’ll help keep reservations on track, explain travel information clearly, and follow up to make sure clients have the assistance they need.

Responsibilities - Respond to customer questions by email, phone, and chat. - Explain booking details, itineraries, and applicable policies accurately. - Resolve routine travel issues and refer complex cases for further help. - Keep informed about supplier systems, policies, and procedures. - Follow up after bookings and record customer communications in internal systems.

Requirements - Strong written and spoken communication, with an empathetic and professional approach. - Ability to work independently in a remote setting and manage details carefully. - Comfort using online tools, booking portals, and customer relationship management systems. - A quiet, professional home workspace and general confidence with technology. - At least 18 years old and authorized to work in the United States.

Nice to have - Customer service or travel industry experience; previous experience is welcome but not required. - Interest in helping people plan and manage travel.

Benefits and work setup - Remote, United States based; part-time or full-time options with a flexible schedule. - Training and continued mentorship are provided. - Optional travel agent certification and access to travel discounts and perks. - Online community and tools to support the work.