Manager I, Documentation

Role overview This Documentation Manager position leads a team of 3-5 technical writers producing public product documentation spanning APIs, SDKs, developer and security tools, and community-developed integrations. The role is remote within North America and blends people management with hands-on technical writing collaboration across product and engineering groups.

Responsibilities - Manage 3-5 technical writer direct reports, including day-to-day oversight, project planning, formal performance support, and fostering engagement - Partner with Product and Engineering teams to create and maintain public documentation for users, developers, and SREs - Research technical details by experimenting with the product, reading source code, and interviewing subject matter experts - Collaborate with contributor communities and the broader documentation team to evolve documentation standards and processes

Requirements - 5-10 years of experience researching and writing documentation for technical topics such as databases, APIs, cloud infrastructure, and performance or security monitoring - 2-5 years managing a small team of technical writers, including coaching, career guidance, and breaking down complex projects into achievable plans - Publicly available technical writing samples - Comfort reading at least two programming languages (e.g., Ruby, Python, Go, bash) - Experience writing or managing documentation as code, with familiarity in IaaS cloud services, containers, Git/GitHub, and CI/CD tooling - Enjoyment of partnering with product managers, developers, and SMEs to produce robust documentation

Benefits and work setup - New hire stock equity (RSUs) and employee stock purchase plan (ESPP) - Continuous professional development, product training, and career pathing - Intra-departmental mentor and buddy program - Inclusive culture with employee community groups - Internal panel discussions on inclusion topics - Free, global mental health benefits for employees and dependents age 6+ - Competitive global benefits - Remote (North America)