Technical Success Manager- Central

Role overview Help enterprise customers turn cybersecurity technology deployments into sustained adoption and measurable operational value. Partner with security, IT, and technical stakeholders to understand their goals, address barriers, and connect product usage to risk reduction and renewal readiness. This is a customer-facing role that combines technical guidance, relationship management, and commercial awareness.

Responsibilities - Build trusted relationships with customer security and IT teams and clarify their workflows and desired outcomes. - Develop technical success plans that guide adoption and identify high-value security use cases. - Monitor usage and customer health signals to find adoption gaps, underutilization, and retention risks. - Coordinate mitigation plans for technical blockers, integrations, operational gaps, and account risks. - Share technical health insights in business reviews, renewal planning, and account strategy discussions. - Surface customer feedback and expansion opportunities in partnership with internal account and product teams.

Requirements - At least 3 years in a customer-facing technical role, such as customer success, technical account management, consulting, or product specialization. - Understanding of enterprise cybersecurity, networking, cloud, SaaS, or infrastructure environments. - Ability to drive adoption, retention, customer health, and realization of technical value. - Clear communication skills for explaining complex technical topics to customers and internal teams. - Confidence engaging with engineers, security analysts, system administrators, technical leaders, and executives. - Strong presentation, stakeholder management, and cross-functional collaboration skills.

Nice to have - Experience with security operations, SOC processes, threat detection, or incident response. - Familiarity with customer success platforms, adoption analytics, health scoring, or renewal governance.

Benefits and work setup - Remote position for candidates based in Central Time zones. - Compensation is listed as a $100,000–$120,000 base with an 80/20 commission split; final offer depends on experience and location.