Remote job
Manager, Data Protection Analysts (Americas)
Job details
About this role
Role overview
Lead and grow an Americas-based team that investigates data protection risks and supports customer incident response. You’ll oversee the quality and timeliness of forensic analysis, incident documentation, and related service work, while advising customer security leaders and improving how teams use data protection tools.
Responsibilities
- Coach analysts, set goals, provide feedback, and develop career paths; recruit and onboard new team members as the function grows. - Plan team structure and capacity to support customer demand. - Maintain high standards for investigations, policy and dataset tuning, forensic work, and executive reporting. - Create playbooks and templates for investigations, incident response, and reducing false positives. - Track service measures such as response time, customer satisfaction, and risk reduction, and report results to leadership. - Escalate complex investigations, advise customer security leaders, and present findings and trends to technical and executive audiences.
Requirements
- Seven or more years working with data protection products, including at least two years leading technical teams or managed services. - Experience hiring, developing, and retaining technical staff while scaling a team. - Deep knowledge of data loss prevention, insider risk, and cloud access security broker solutions; familiarity with SIEM or SOAR integrations. - Understanding of endpoint security across macOS, Linux, and Windows, and controls for handling sensitive data. - Experience overseeing incident analysis, documentation, and project coordination for data security investigations. - Strong analytical, customer service, and communication skills, including presenting incident findings to management; effective collaboration across global teams.
Nice to have
- Familiarity with cloud services and AI tools, including agent development. - Experience coordinating service delivery across multiple customers and partnering with product, sales, customer success, and support teams.