Field Service Engineer

Role overview

Support scientific laboratories by installing, maintaining, and repairing analytical equipment and related software, networking, and operating systems. The work is primarily on customer sites and combines hands-on troubleshooting with guidance that helps customers keep their labs operating reliably.

Responsibilities

- Install and configure hardware, software, network components, and integrated systems at customer locations. - Diagnose equipment and system performance issues, then carry out repairs and routine maintenance. - Advise customers on preventive maintenance and configurations that can improve performance. - Identify potential equipment problems early to help prevent interruptions to laboratory work. - Train customers and fellow field engineers on supported solutions. - Provide clear, timely updates and build customer confidence through responsive service.

Requirements

- Bachelor’s or master’s degree in a scientific field such as chemistry, biochemistry, or biotechnology. - Around one to two years of related experience, which may include experience as an end user. - Troubleshooting and problem-solving ability. - Clear, respectful verbal and written communication. - Willingness to travel regularly and visit customer sites.

Nice to have

- Familiarity with the relevant laboratory instrument and software solutions is helpful, but not essential.

Benefits and work setup

- Full-time schedule, with remote work available as an option; customer visits are a substantial part of the role, with travel listed at about 50%. - In the United States, the role offers a choice of a company vehicle or reimbursement for personal vehicle use. - Listed U.S. pay range is $34.00–$53.13 per hour, with eligibility for bonus, stock, and benefits. Pay varies by location and relevant experience, skills, and education.