Implementation Specialist

Role overview Own the coordination of assigned functional workstreams during bank software implementations, serving as the bank’s main contact while connecting its needs with internal specialists. The role guides each workstream from scope confirmation and conversion planning through training, testing, go-live, stabilization, and handoff to customer support.

Responsibilities - Confirm scope, introduce the specialist team, and explain the conversion approach, timeline, bank responsibilities, and dependencies. - Use project questionnaires and other materials to identify bank-specific requirements, decisions, and issues for specialist review. - Maintain the functional delivery plan, tracking milestones, decisions, risks, owners, dependencies, and open items. - Lead or coordinate status discussions and turn updates into clear decisions, responsibilities, and next steps. - Coordinate bank readiness for training, testing, conversion, operational transition, and go-live support. - Track remaining post-conversion work and coordinate completion and handoff after stabilization.

Requirements - Banking operations knowledge or experience. - At least two years of relevant work experience. - Experience equivalent to a four-year college degree. - Strong communication, analytical, reasoning, organizational, time-management, and computer skills, including familiarity with office productivity software. - Ability to build relationships, negotiate, persuade, and coordinate across internal and external groups.

Nice to have - Team or project management experience.

Benefits and work setup - The position is not eligible for visa sponsorship; applicants must already be authorized to work in the United States without future sponsorship.