Support Engineer

Role overview Protect publishers and platform partners from malicious or disruptive advertising by investigating reports, resolving live incidents, and helping customers keep their ad integrations working. This is a hands-on support role that combines technical troubleshooting, careful review of ad content, and clear communication during time-sensitive escalations.

Responsibilities - Triage reports of harmful or prohibited ads, coordinate complex investigations with security specialists, and keep partners informed as incidents are resolved. - Review flagged creatives, make consistent blocking decisions, and investigate disputes involving incorrect classifications or missed content. - Reproduce ad behavior across browsers, devices, regions, and environments; trace redirects and explain the likely cause of an issue. - Verify scripts and troubleshoot integrations across display, video, and in-app formats, including wrapper, header-bidding, and API configurations. - Investigate impression or monitoring discrepancies, prepare ad hoc reports, and share recurring customer issues with product teams. - Provide technical guidance to customer-facing colleagues and explain findings to nontechnical contacts.

Requirements - At least three years in support engineering, technical support, or a security operations or trust and safety role. - Experience in ad operations or a related advertising technology environment. - Ability to read and debug JavaScript and ad markup, and investigate redirect chains and creative behavior. - Practical experience with browser and network troubleshooting tools, including developer tools and HAR or waterfall analysis. - Ability to prioritize a busy queue, handle urgent escalations calmly, and communicate clearly during active incidents. - Strong written and verbal communication, organization, attention to detail, and investigative judgment.

Nice to have - Familiarity with major ad servers, programmatic advertising, or the supply-side and demand-side platform ecosystem. - Experience with Python or PHP scripting, regular expressions, SQL, or reporting dashboards. - Hands-on debugging of header bidding, video ads, or in-app ad SDKs. - Knowledge of malware, phishing, cloaking, or other trust and safety issues.

Benefits and work setup The position is fully remote. Benefits include paid time off, a sabbatical, equity options, health coverage, retirement contributions, family leave, learning support, an office equipment stipend, and access to coworking spaces.