Project Manager – Post-Sales Healthcare Software Delivery

Role overview Manage a portfolio of post-sale software delivery projects for healthcare customers across the UK. Projects include upgrades, integrations, migrations, configuration changes and other service engagements, ranging from short assignments to complex programmes lasting up to 18 months. The work supports systems used in healthcare and diagnostic environments.

Responsibilities - Coordinate multiple customer-facing projects at different stages and levels of complexity. - Maintain project plans, schedules, budgets, risks, dependencies and resource requirements. - Serve as the main customer contact and manage governance, stakeholder communications and reporting. - Coordinate delivery with professional services, product, technical, support and customer success teams. - Guide customers through implementation, testing, deployment and project closure. - Identify and address delivery issues while keeping work within agreed scope, budget and timescales.

Requirements - At least three years of project management experience delivering customer-facing software projects. - Experience in a software vendor, healthcare technology, SaaS or technology services environment. - A record of managing multiple concurrent projects in a high-volume setting. - Strong planning, organisation, risk management and stakeholder communication skills. - Working knowledge of AI concepts and experience using AI tools professionally to improve processes or outcomes.

Nice to have - Experience delivering software into the NHS or other healthcare settings, especially pathology, diagnostics, laboratory or healthcare IT. - Familiarity with Microsoft Copilot or similar AI tools.

Benefits and work setup The position is remote-based, with occasional customer travel and a standard 40-hour week. Planned out-of-hours deployment work may sometimes be needed. New starters must attend an office on their first day for onboarding. Projects can range from several consultancy days to programmes valued up to £350,000 and lasting as long as 18 months.