Senior Manager, Engineering - Onboarding

Role overview

Lead the engineering team responsible for a customer onboarding and lifecycle platform that supports risk management and regulatory compliance. The platform spans the customer journey from initial onboarding and activation through relationship changes and adoption of additional products. You will guide technical direction and delivery while building a strong team and partnering closely with product, risk, compliance, fraud, and engineering groups.

Responsibilities

- Lead and develop a team building centralized onboarding and customer lifecycle capabilities. - Deliver automated onboarding for business and consumer customers across multiple products. - Evolve a platform that manages customer relationship changes, product combinations, and changing onboarding needs. - Guide partner integrations, APIs, and SDKs that support onboarding within third-party applications. - Build product-specific workflows for eligibility, verification, and jurisdictional compliance. - Develop internal tools for customer reviews and lifecycle changes in partnership with risk, compliance, fraud, and product teams. - Set architecture and engineering standards for security, reliability, and operations; coach senior and staff engineers and lead hiring and performance management.

Requirements

- At least ten years of relevant software engineering experience, including three or more years managing people. - Bachelor’s degree in computer science, software engineering, or a related field, or equivalent practical experience. - Strong experience designing distributed systems, APIs, and complex backend platforms. - Track record of making architectural decisions and delivering secure, reliable systems. - Ability to mentor senior engineers, lead execution, and collaborate across functions.

Nice to have

- Experience with customer onboarding, identity verification, KYC/KYB, or compliance platforms. - Background building partner APIs, embeddable SDKs, or workflow automation. - Familiarity with financial services, payments, fintech, or jurisdiction-specific regulations.

Benefits and work setup

The stated base pay range is $217,500–$264,167; compensation may vary by location and qualifications. The listing identifies the role as remote.