Staff Software Engineer (Customer Platform)

Role overview

Lead the design and delivery of the backend platform that connects customers, partners, and internal product teams to secure software supply-chain capabilities. This staff-level role focuses on APIs, entitlements, policies, onboarding workflows, and shared platform primitives, while also serving as a technical anchor across engineering. You will own complex initiatives from initial design through production rollout and iteration.

Responsibilities

- Design, build, operate, and evolve backend services in Go, including REST and gRPC APIs. - Develop platform capabilities for customer onboarding, entitlements, policy management, and related integrations. - Act as the principal technical liaison between the customer platform team and multiple engineering groups, aligning requirements and integration patterns. - Extend an existing agentic AI foundation into customer-facing product experiences. - Drive features end to end in partnership with product management and engineering stakeholders. - Mentor mid-level and senior engineers, clarify ambiguous problems, and guide the team toward practical outcomes and timely delivery.

Requirements

- Professional experience building and operating production software in Go. - Strong background designing and scaling backend systems and APIs. - Experience delivering shared infrastructure or integration work across several engineering teams. - Ability to make progress in ambiguous situations by developing a diagnosis, recommendation, and actionable plan. - Demonstrated technical leadership and mentorship without relying on formal management authority.

Nice to have

- Experience with cloud-native systems, Kubernetes, or cloud provider APIs. - Background in entitlements, billing, platform infrastructure, or comparable access-control systems. - Experience building or extending AI-powered product functionality.

Benefits and work setup

- Remote work available across the United States, United Kingdom, and Canada. - Remote-first practices with team meetups, twice-yearly destination summits, and a monthly coworking, phone, and internet stipend. - Stock options, participation in secondary offerings, and an extended exercise period. - Employer-paid health, dental, and vision premiums for employees and dependents. - Flexible paid time off and paid parental leave.