Digital Product Designer III

Role overview Lead research and experience design for digital products and customer journeys, working with a high degree of independence. The role turns customer insights, operational needs, and business goals into design recommendations, then uses feedback and performance measures to guide improvements after launch.

Responsibilities - Lead design work across discovery, delivery, and post-launch optimization for web, mobile, portal, or application experiences. - Conduct research and synthesize findings into actionable recommendations and design solutions. - Create user flows, wireframes, prototypes, journey maps, and other artifacts that help teams assess and build solutions. - Partner with product, engineering, analytics, operations, and business stakeholders to clarify customer problems and prioritize opportunities. - Define and monitor experience measures, using customer feedback and product data to guide improvements and investment decisions. - Present research findings, design rationale, risks, and recommendations to stakeholders and leadership.

Requirements - Bachelor’s degree in a relevant discipline or equivalent experience. - At least five years in UX research, product design, digital experience design, or a related field. - Experience carrying out end-to-end user research and applying findings to digital product recommendations. - Familiarity with human-centered design, usability testing, interviews, surveys, and qualitative and quantitative research methods. - Ability to create design artifacts, synthesize complex information, and use customer experience metrics to support decisions. - Strong communication, facilitation, stakeholder management, and prioritization skills; proficiency with Figma or similar design tools.

Nice to have - Experience in healthcare, insurance, financial services, or another regulated industry. - Familiarity with enterprise design standards, accessibility expectations, and research governance.