Remote job
IT Business Analyst
Job details
About this role
Role overview
A Senior IT Business Analyst works with business partners, product owners, and IT teams to shape and deliver enterprise application improvements. The role spans project delivery and ongoing operations, translating business processes into requirements and functional specifications across ERP, CRM, and integration systems. It calls for broad platform familiarity and an interest in developing further technical skills, including with AI-assisted tools.
Responsibilities
- Meet with business partners to understand needs, investigate processes, and assess solution options with IT leads. - Document processes, functional requirements, and process flows; translate needs into user stories and acceptance criteria. - Coordinate with ERP and CRM teams on process improvements, system changes, and cross-system data flows. - Support data mapping, interface concepts, and reporting requirements across enterprise systems. - Coordinate user acceptance testing, defect tracking, and resolution with business and technical teams. - Communicate technical topics and project progress clearly, while learning new applications and tools to broaden contributions.
Requirements
- Strong written and verbal communication skills, including the ability to connect business and technical teams. - Willingness to learn new IT applications, configurations, and technologies. - The role calls for comprehensive knowledge and the ability to handle complex projects with general guidance.
Nice to have
- A related bachelor’s degree or equivalent work experience. - Four to eight years of business analysis or related experience supporting enterprise applications. - Familiarity with ERP systems such as SAP, CRM systems such as Salesforce, and their integrations. - Experience with user stories and backlogs in Jira or Azure DevOps; process mapping; UAT; and defect triage. - Familiarity with AI productivity tools for analysis, documentation, or testing.
Benefits and work setup
Listed benefits include medical, dental, and vision coverage; paid time off; health and flexible spending accounts; a 401(k) plan; short- and long-term disability coverage; work-life resources; paid parental leave; and wellness programs.