Remote job
Customer Success Specialist/in (m/w/d)
Job details
About this role
Role overview
Support customers throughout their relationship with a digital product, helping them get started, understand available capabilities, and resolve day-to-day questions. The role combines onboarding, customer education, support, and ongoing care in a remote or mobile-work setting based around Frankfurt.
Responsibilities
- Guide new customers through onboarding and help them establish effective working practices. - Provide responsive customer support and follow up on questions or issues. - Explain product workflows clearly through training, documentation, or direct assistance. - Build positive, reliable relationships with customers and identify opportunities to improve their experience.
Requirements
- Experience in customer success, customer support, onboarding, or client care. - Ability to communicate clearly and patiently with customers. - Organized approach to managing multiple customer needs and follow-ups. - Comfort working independently in a remote or mobile-work environment.