M365 Engineer (Teams)

Role overview Design and operate Microsoft 365 collaboration services, with a focus on Teams, OneDrive, SharePoint Online, and Power Platform. The work combines tenant administration and service design with operational support, complex incident resolution, and coordination across technical teams and service partners.

Responsibilities - Work with architecture, networking, and security teams to plan, test, and design Microsoft 365 services. - Apply sound design practices to improve service reliability, scalability, security, and operational efficiency. - Provide end-to-end operational support and lead troubleshooting for complex incidents. - Manage support requests and assess the impact of Microsoft 365 product updates. - Coordinate with internal teams, vendors, and service providers to resolve issues and deliver managed services. - Write technical guidance, user job aids, standard procedures, and runbooks; communicate service status and planned changes.

Requirements - Be able to attain DHS Entry on Duty status. - Meet one of the stated experience and education paths: bachelor's degree plus 10 years, associate degree plus 12 years, or 16 years of experience. - Have at least five years of relevant experience designing Microsoft 365 solutions. - Hands-on experience with Teams, OneDrive, SharePoint Online, and Power Platform. - Experience implementing, deploying, migrating, and supporting core Microsoft 365 services. - Clear communication skills and ability to gather feedback from stakeholders across teams.

Nice to have - Teams Voice or conferencing experience; Microsoft Copilot or Copilot Studio exposure. - Familiarity with ServiceNow, Jira, Confluence, Azure, scripting, or automation. - Microsoft 365 Teams Administrator Associate certification.

Benefits and work setup The listing describes a full-time role with no travel requirement. Benefits include health and wellness coverage, retirement, family support, time off, and learning opportunities, as well as a flexible time-off benefit.