Implementation Project Manager

Role overview Coordinate customer implementations that combine hardware installation and software setup, from contract handoff through project completion. The project manager serves as the main contact for customers and installers, keeping schedules, records, dependencies, and communication moving toward a smooth launch and transition to ongoing customer support.

Responsibilities - Guide customers and installers through implementation and provide clear next steps. - Confirm project details with customers and keep records of status, requests, changes, and payment information current in a CRM. - Forecast completion dates, prioritize active work, and follow up on stalled tasks. - Coordinate installation and software setup with customers, installers, sales, technical teams, and customer success colleagues. - Manage schedules and communications, track required materials, and coordinate invoice requests or billing questions. - Support an effective handoff from sales to customer success when implementation is complete.

Requirements - One to two years of relevant customer-facing experience in project coordination, project management, customer success, or support. - A bachelor’s degree or equivalent work experience. - Strong accountability, documentation, and communication skills. - A record of delivering results and working toward targets. - Experience with email platforms and a CRM system. - Practical experience using AI tools in work or personal settings.

Benefits and work setup The role is described within a primarily remote, distributed workforce. Listed benefits include medical, dental, and vision coverage; a matched retirement plan; paid holidays, vacation, sick, and floating days; family leave; disability and life insurance; an employee assistance program; and quarterly self-care stipends. The stated base salary range is $70,000–$82,000, with possible additional compensation.