System Administrator

Role overview A System Administrator keeps internal IT operations running smoothly, owning help desk ticket triage, configuring and maintaining single sign-on across business applications, and executing infrastructure changes through a formal change management process. The role combines day-to-day support with identity and access ownership.

Responsibilities - Monitor the IT ticket queue, prioritize by impact and urgency, and escalate as appropriate - Track SLAs and follow up with end users on status and resolution - Configure and maintain SSO integrations using SAML, OIDC, and SCIM - Onboard new applications into identity providers and manage provisioning and group-based access - Prepare and execute change requests with risk assessments and rollback plans - Maintain documentation for SSO configurations, app inventory, and triage runbooks

Requirements - 3+ years of experience in system administration or IT support - Experience with identity providers and SSO protocols such as SAML, OIDC, and SCIM - Familiarity with ticketing systems such as Jira Service Management, Zendesk, or ServiceNow - Strong troubleshooting and communication skills - Ability to work independently and prioritize competing requests

Nice to have - Experience administering Okta, Azure AD, or Google Workspace - Scripting in Python, PowerShell, or Bash for automation - Prior experience in a regulated or compliance-driven environment