Client Services Associate I - Spanish, Prenatal (Temporary)

Role overview Provide responsive, careful support to Spanish-speaking patients and healthcare clients during the prenatal testing process. This temporary, full-time role combines proactive outreach to complete test orders with inbound assistance, case tracking, and coordination across operational teams. The position is remote, with weekday hours scheduled between 5 a.m. and 5 p.m. Pacific time according to business needs.

Responsibilities - Contact clients to gather missing details needed to process and report test orders. - Respond to patient questions by phone or support ticket, including inquiries about results and portal access. - Track open cases and follow a planned contact schedule until each is resolved. - Record conversations, outreach attempts, and outcomes accurately in customer and laboratory systems. - Update client and order records, handling roughly 40–60 cases a day while maintaining accuracy. - Coordinate with laboratory, data entry, sales, billing, and support colleagues; surface recurring issues and contribute to process improvements.

Requirements - Professional fluency in Spanish is required. - Prior customer-facing experience in service, inside sales, a call center, or a similar setting. - A four-year degree or equivalent experience. - Experience in a fast-paced, high-volume environment that includes outbound calls. - Clear written and verbal communication, close attention to detail, and reliable documentation habits. - Ability to learn systems quickly, solve issues independently, and focus on a positive customer experience.

Nice to have - Familiarity with CRM tools such as Salesforce or Zendesk. - Customer service experience in healthcare, a diagnostic laboratory, or a medical office. - Experience managing inbound and outbound queues or scheduled follow-up workflows.

Benefits and work setup This is a remote temporary full-time position paying $28.90 per hour. The source also describes an open communication culture, team activities, and supplied work equipment.