Customer Support for France

Role overview Serve as the first point of contact for French-speaking customers seeking help with products, orders, returns, or related questions. This is an inbound support role conducted mainly by phone, with additional email, marketplace, and administrative work, and coordination with internal teams to resolve requests.

Responsibilities - Respond to customer inquiries in French by phone and email, with phone support making up most of the contact workload. - Explain product information and help customers navigate ordering and returns. - Handle first-level questions and route or prepare cases requiring back-office support. - Manage customer interactions on online marketplaces such as major auction and retail platforms. - Document conversations and complete follow-up work on customer cases. - Coordinate with relevant internal departments to help resolve inquiries.

Requirements - Native or near-native fluency in French. - Strong verbal and written communication skills. - A customer-oriented, service-minded approach. - Self-motivation, initiative, and the ability to contribute as part of a team. - Negotiation skills are valued. - Previous customer support experience is helpful, but not required.

Benefits and work setup The listing describes the role as remote and gives gross monthly pay of €1,200 plus bonuses. Other listed benefits include a 30% product discount, paid sick days, additional leave for long service, and bonuses for personal milestones. Learning support includes professional development resources and language lessons. The broader benefits package also mentions wellbeing and recreation options, team events, and workplace facilities.